We know custom pieces come with lots of thoughtful questions—here are some of the ones we hear most often. If you don’t see your answer here, feel free to contact us.

We specialize in personalized items such as keepsake boxes, cutting boards, ornaments, jewelry, and more. If you have something unique in mind, reach out—we love custom requests.

When placing your order, you’ll be able to enter your custom text or upload a design in the personalization section. For more complex requests, you can email us at hello@heirloomroseco.com after checkout with your order number.

Most custom engraved orders ship within 5–7 business days. Rush options may be available—please contact us before ordering if you’re on a tight timeline.

Absolutely. We love working with businesses and events to create meaningful branded or personalized gifts. Email us with your project details and quantity for a custom quote.

We can usually accommodate changes within 24 hours of your order being placed. After that, production may have begun and changes might not be possible. Please reach out as soon as possible if you need to update your order.

Due to the personalized nature of our products, we do not accept returns on custom engraved items unless they arrive damaged or incorrect. If there’s an issue with your order, we’ll make it right.

Care instructions vary by material, but we include care tips with each order. For wood items, we recommend gentle hand-washing and occasional oiling. For engraved metal or glass, a soft cloth and mild cleaner usually do the trick.